FAQs

HOW MUCH DOES SHIPPING COST? HOW LONG DOES THE ORDER TAKE?

All Spain & Portugal ZERO shipments are free and delivered within 24/48 hours. We work with the social delivery company Koiki to reduce CO2 emissions from shipments, using electric vehicles and bicycles, and support labour inclusion.

Shipments to Germany, France, Austria, Belgium, Croati, Slovakia, Slovenia, Holand, Hungary, Poland, Czech Republic, Romania have a cost of 5€ and are delivered within 72 hours.

When Koiki carries out the entire shipping process, it avoids emitting 0.47kg of CO2 into the atmosphere.

 

WHERE DO YOU SHIP TO?

Currently we ship to Spain, Portugal, Germany, France, Austria, Belgium, Croati, Slovakia, Slovenia, Holand, Hungary, Poland, Czech Republic, Romania. If you are interested in sending it to another destination, you can write to info@movimientozero.com

 

HOW CAN I TRACK MY ORDER?

Depending on your zip code and whether there is a koiki centre in it, your order will be delivered by Koiki or DHL. Depending on this, Koiki or DHL will send you an email with the tracking information.

 

CAN I SPECIFY THE PICK-UP TIME? CHANGE THE DAY OF DELIVERY?

If it is delivered by Koiki, you will be called to arrange delivery of the order.

If it is delivered by DHL, they will send you a link to their platform where you will be able to carry out these formalities directly.


WHERE IS THE WALLET MANUFACTURED? WHO MANUFACTURES IT?

ZERO wallets are manufactured in Gurgaon, India. We work together with our partners from Jaggery Bags so that the manufacture of the same uses the latest in upcycled materials and always under fair trade values.

The wallets are made by Jaggery craftsmen:

Artesano Cartera Reciclada Vegana ZERO

DO YOU USE PRODUCTS OF ANIMAL ORIGIN? ARE YOUR PRODUCTS VEGAN?

All the materials we use, besides being recycled, are of synthetic or natural origin. We have the PETA seal that certifies us as vegans:

CAN I RETURN MY ZERO?

If you have regretted the purchase of your ZERO, you have 14 days from the day of delivery to write to info@movimientozero.com with the details of your order to manage the return.

If the wallet has a factory defect, please contact us as soon as possible to give you a quick solution.

 

HOW IS YOUR PACKAGING?

At ZERO we are aware of the great consumption of resources, especially plastics, that e-commerce entails. That’s why we send ZERO wallets in a box made of recycled cardboard and protected by a reusable paper bag, where the shipping label is located.

 

WHY ZERO?

ZERO is born as a sign of our objective to reach:

  • 0 net CO2 emissions
  • 0 animal cruelty

Our goal is to become 100% sustainable, that means that we work so that our products can not only have a 0 environmental impact but also contribute to the improvement of ecosystems and communities.

We accept, and value very much, any type of comment that helps us to improve.

 

DO YOU HAVE ANY DOUBT? A COMMENT?

We look forward to hearing from you 🙂

Responsable: Asoc. Junior Empresa Wimadd | Finalidad: Resolución de duda | Duración: hasta cancelación | Alojado en SiteGround Spain S.L